中山大学学报自然科学版 ›› 2018, Vol. 57 ›› Issue (5): 64-71.

• 论文 • 上一篇    下一篇

基于改进AHP法的广佛城际公交满意度模糊综合评价

温惠英,吴璐帆,梅家骏   

  1. 华南理工大学土木与交通学院,广东 广州 510641
  • 收稿日期:2017-10-10 出版日期:2018-09-25 发布日期:2018-09-25

Fuzzy comprehensive evaluation of Guangzhou-Foshan public transit satisfaction of inter-city based on improved AHP method

WEN Huiying,WU Lufan, MEI Jiajun   

  1. School of Civil Engineering and Transportation,South China University of Technology,Guangzhou 510641,China
  • Received:2017-10-10 Online:2018-09-25 Published:2018-09-25

摘要:

基于改进的AHP法和模糊综合评价,在满意度影响因素和出行者特性的基础上,从经济性、可靠性、便捷性、舒适性、可达性5个方面着手,建立了城际公交出行满意度评价体系;结合广佛城际公交出行调查数据,计算出了各指标层的权重及满意度评分,绘制了重要度-满意度四分图。结果表明:舒适性、可达性对广佛城际公交出行满意度的影响较大;广佛城际公交出行满意度总分为63.8,介于“一般”和“满意”之间,且可达性和经济性方面得分较高。

关键词: 城际公交, 改进AHP法, 模糊综合评价, 满意度

Abstract:

Using the improved AHP method and fuzzy comprehensive evaluation, this paper establishes an inter-city transit satisfaction evaluation system from five aspects including economy, reliability, convenience, comfort and accessibility on the basis of analyzing the satisfaction and traveler characteristics. And then combining Guangzhou and Foshan inter-city transit travel survey data, to calculate weights of index layer and satisfaction score, and create four paradigm analysis model. The results show that the comfort and accessibility have great influence on inter-city transit satisfaction. The total score of travel satisfaction of Guangzhou-Foshan inter-city transit is 63.8, which is between “average” and “satisfied”, and the scores of accessibility and economy are higher.

Key words: inter-city transit, improved AHP method, fuzzy comprehensive evaluation, satisfaction

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